Frequently Asked Questions2024-10-15T09:27:28+02:00

 

Welcome to Silva FAQ

 

When it comes to specialty cacao and chocolate, there’s always something new to discover and learn every day. To make your journey a little smoother, we’ve put together some frequently asked questions that we hope will simplify things for you.

Wishing you a delightful journey of discovery!

Placing your order

What is the minimum order quantity?2023-04-07T12:15:50+02:00

We have a minimum order quantity of one bag for cacao beans and one box for butter. The bag size will depend on the type of bag the quality is delivered in, which typically ranges between 50 and 70 kg.

Which beans do you have available now and what are the prices?2023-03-28T14:35:29+02:00

DISCOVER OUR RANGE OF BEANS. Do you want an accurate update on the current availability and prices, reach out to our team.

We try to have cocoa beans available at all times, although they’re a natural product and the availability of our beans depends on the harvest. We encourage you to carefully consider your cocoa needs and reserve only the necessary quantities and qualities.

How can I order cacao beans?2023-03-27T17:23:45+02:00

REACH OUT TO OUR TEAM to order your beans. We will provide you with personalized advice in choosing the cocoa beans that fit your needs. Silva Cacao can take care of the shipping for you.

How can I request a sample?2023-03-27T16:46:09+02:00

We are happy to provide you with samples for your recipe development. Samples (1 or 2 kg) are sent at 10 EUR/kg, plus dispatching costs. Please reach out to our team to order samples via sales@silva-cacao.com.

Transport

How do the bags get shipped?2023-04-03T13:36:35+02:00

We stack full bags of cocoa beans on wooden pallets and tie the cargo. When desired, we can also wrap your cargo in plastic. To reduce the pressure on our planet, we use plastic packaging on-demand only.

What if my order arrives with damage?2023-04-03T13:35:54+02:00

Thanks to the quality controls we perform, we rarely run into any problems. Do you identify a problem or do you notice your order is damaged nonetheless? Fill out the damage form on the CMR of your delivery. Document the problem with pictures and evidence and inform us as soon as possible. We will investigate the cause of the problem and follow up accordingly.

How many bags fit on a pallet?2023-04-03T13:34:54+02:00

A pallet fits up to 8 full bags of cacao beans. Purchasing and shipping cacao in full-pallet loads will get you the lowest price per kilo in shipping and handling costs. For small orders, we can also use a mini-pallet to optimize transport costs. A mini-pallet will fit 4 bags.

Where are your beans stored?2023-04-03T14:02:44+02:00

Our beans are stored in a warehouse in Antwerp, Belgium from where we provide the European market. We can also support you to ship specialty cacao globally. REACH OUT for more information.

Quality & Shelf life

How is quality controlled?2023-03-28T14:40:19+02:00

Check out our page about QUALITY PROCESS

Each cacao bean we select undergoes different and rigorous quality checks. We use all our senses to grade and evaluate the unique flavour profiles, based on the international protocol for fine cacao, established by the FCCI and ISCQF. In our laboratory we develop different cacao liquors and chocolates to experiment and test the flavour potential of the beans. Physical characteristics and humidity levels are controlled before shipment and upon arrival. Additionally, we control heavy metals, residues and microbial testing.

What is the shelf life of cacao beans?2023-03-28T14:39:52+02:00

Under excellent storage conditions cacao beans can be stored up to 3 years. During the time they are stored, there is a chance the distinct aromas change over time, which might slightly change the flavour profile. To tackle this problem we deliver fresh harvests and monitor our stored beans every 6 months to assess quality and flavour. If you plan to store your beans for a longer time, we recommend ordering cacao beans packed in hermetic storage bags, prolonging shelf life.

What are the best conditions to store cacao beans?2023-03-28T14:39:17+02:00

Check our page about the SPECIALTY CACAO. Cacao beans are highly hygroscopic, meaning that they can absorb and desorb water depending on the temperature and humidity of the environment. Improperly fermented cacao beans even have a greater tendency to vaporize water. Specialty cacao requires specific temperature control, relative humidity levels and proper ventilation conditions. Proper control of transport, warehousing and handling throughout the supply chain is highly important to maintain the distinctive flavor profiles. Transport duration of the cacao beans should be limited, beans should be stored in a dry, cool and ventilated storage place, separated from products which might cause cross contamination. The water content of the beans should not be higher than 8% to avoid the risk of vapor and mold damage.

We recommend storing your cacao beans in a clean and dry room, with relative humidity close to 50% and temperatures lower than 20°C.

Certification

Are the beans fair trade certified?2023-03-28T14:58:52+02:00

Silva cacao has an EU FAIR TRADE CERTIFICATION, with number FLO-ID 42896. All our products comply with the fair trade principles as established by the World Fair Trade Organization, but only a few cacaos are fair trade certified. For Specialty cacao, we pay premium prices for quality, which are higher than the fair trade minimum price.

Are the beans organically certified?2023-03-28T14:40:59+02:00

Silva cacao has an EU ORGANIC CERTIFICATION, with number BE-BIO-02. Many of our cacao beans are organically produced. Several carry an organic certificate and some are organically produced but don’t come with a certificate. In our offerings, you will read which ones carry an organic certificate.

EUDR

When will Silva Cacao be ready to comply with the EUDR?2024-10-15T09:25:29+02:00

Our internal Due Diligence System (DDS) will be fully operational on the enforcement date. The EU IT system is expected to go live in mid-December, which means we will not be able to provide DDS numbers until then. As required by the Regulation, DDS codes will be available by December 30, 2024 unless the Phase-In of 12 months is approved, on 30/12/2026

How does Silva Cacao ensure traceability from physical cacao beans to geolocation coordinates?2024-10-15T09:23:18+02:00

For each geolocation dataset submission, cacao suppliers must inform SILVA CACAO of the data source, specifying whether it was collected by the farmer, verified by an external third-party auditor, or obtained through other means. Supporting documentation must also be provided. For certified cacao, we utilize traceability systems from independent certification bodies or national systems in advanced producing countries such as Costa Rica. Additionally, SILVA CACAO has a comprehensive traceability system for its entire value chain as part of its sustainability strategy.

Can Silva Cacao share geolocation data for products purchased in the past?2024-10-15T09:18:31+02:00

In compliance with privacy and data security regulations, we are unable to provide geolocation data for purchased beans that were customs cleared before the EUDR enforcement data.

When and how will Silva share geolocation data with clients?2024-10-15T09:15:46+02:00

SILVA CACAO will share geolocation data with clients the moment EUDR legislation enters into application – either   30/12/2024 or 30/12/2025 if the one-year phasing-in period is approved by Parliament and Council .

  • For large clients, relevant geolocation data in GeoJSON format will be accessible via the EU IT system (TRACES), using the DDS number and security token provided on the SILVA CACAO sales invoice.
  • For SME clients, storing geolocation data is not mandatory. The DDS number provided on the invoice will be sufficient to meet the requirements. .SILVA CACAO is at your disposal during audit of your competent authority to demonstrate compliance where needed.

Heads up! For cacao placed on the market before the EUDR enforcement date, the SILV ACAOCA invoice will specify that customs clearance was completed prior to the enforcement date. Therefore DDS and geolocation will not be mandatory.

How does Silva Cacao collect the necessary geolocation data2024-10-10T14:21:11+02:00

Geolocation data collection is managed by our partner suppliers, as we do not own farms or plantations. However, we work closely with our partners to ensure they understand and meet the stringent requirements of the EUDR. We provide detailed guidelines, along with ad-hoc training sessions, to help them comply. We also offer direct support to origins that may lack the necessary knowledge and capacity, particularly those at higher risk of EU market exclusion.

What information will Silva Cacao provide prior to shipment?2024-10-10T14:20:18+02:00

Due to time constraints and the need to gather and pre-validate datasets from the origin, we typically do not provide
geolocation data in advance for clients for whom we handle customs clearance. However, exceptions may be made for specific
origins or suppliers if clients have concerns, with each case being reviewed individually.

What happens if products are found to be non-compliant?2024-10-02T16:55:47+02:00

To prevent non-compliance, we encourage suppliers to sent Silva Cacao their geolocation dataset to pre-validate
before the start of the harvest season. Suppliers must submit geolocation and legality information at least one month
before shipment. In case that deforestation is discovered on declared cacao plots, suppliers will be notified and may
contest the findings by providing supporting evidence, such as geotagged photos, drone footage, or satellite images.
If non-compliance is confirmed, suppliers are required to segregate the affected products and provide proper
documentation. In extreme cases, if non-compliance is detected upon arrival in the EU, the non-compliant cacao will be
replaced with compliant cacao, and the non-compliant products will be redirected to other markets.

 

 

How will we know if purchase contracts are EUDR compliant in 2025?2024-10-02T16:52:26+02:00

EUDR compliance is determined by the date of customs clearance, not the arrival date in the EU. As a result, in early 2025,
clients may receive cacao lots with or without a DDS number, depending on when customs clearance was completed for
each respective lot.

 

 

As an SME, can we access the geolocation data of farmers to conduct due diligence?2024-10-02T16:50:00+02:00

Silva Cacao cannot provide geo-data for farmers for past purchases, as this would violate privacy & data security regulations.

 

 

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